Help Desk Technician I - Information Technology

The Help Desk Technician I provides frontline technical support for Life. Works employees and technology systems across multiple locations. This position supports end users, deploys and maintains technology equipment, assists with user account administration, and performs the day-to-day operational activities that keep agency technology running efficiently.

The role is the primary point of contact for technical support requests and escalates advanced technical, security, and infrastructure issues to the Help Desk Technician II as appropriate. This role is designed to manage recurring operational support activities, allowing senior technical staff to focus on infrastructure, security, and strategic projects.