Vendor Management Executive (Shopee)

Serve as the primary Key Account Coordinator for designated TPL partners, facilitating daily alignments, maintaining strong relationships, and resolving operational issues. Coordinate across internal Shopee departments (e.g., Ops, Customer Service, and Seller-facing teams) to streamline processes and resolve cross-functional cases impacting TPL performance.

Monitor, manage, and drive key account performance against core metrics, specifically targeting On-Time Pickup (OTP %) and Delivery Done targets. Bachelor’s degree in Business Administration, Logistics, Supply Chain, Communications, or a related field. Exceptional relationship management, communication, and negotiation skills to handle key external partners and internal stakeholders.

Prior experience or internship exposure in key account management, vendor management, or logistics operations is highly preferred. Strong problem-solving mindset with the ability to navigate complex organizational structures to unblock operational issues. Assist in reviewing 3PL contracts and support cross-functional alignment on contractual SLAs