Job description
The Customer Program Specialist is responsible for the effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Specialist is responsible for commercial responsibilities related to the products/commodities that they manage.
Commercial activities include the timely completion of quotes, accounts receivable, claims, and credit memos.