Website Operations Webmaster

Job Overview

• Oversee the daily management, maintenance, and optimisation of the website.
• Act as the main point of contact for all website-related requests.
• Collaborate closely with Global Sales business and marketing teams, internal developers, and external stakeholders to ensure efficient handling of website updates, enhancements, and technical issues.
• Require hands-on website management experience, good SEO knowledge, basic technical understanding, and strong cross-team coordination skills.
• Initial focus will be on LATAM markets, with potential expansion to other regional websites and domains.

Key Responsibilities

Website Operations & Management

• Manage day-to-day website content updates, including landing pages, banners, campaign pages, links, and other website elements.
• Coordinate website maintenance, enhancements, and technical fixes with the development team.
• Ensure website content is accurate, up-to-date, functional, and aligned with business requirements.
• Monitor website performance, loading speed, broken links, and mobile responsiveness.
• Support additional regional websites and domains as required. SEO & Website Optimisation
• Support on-page and technical SEO improvements, including metadata, keywords, internal links, URL structure, and indexing.
• Work with local teams to optimise website content for LATAM markets.
• Monitor website organic performance using Google Search Console, GA4, or similar tools.
• Identify SEO issues and coordinate improvements with developers and marketing teams. Cross-Team Coordination & Project Management
• Serve as the main point of contact for internal and external website-related requests.
• Work closely with all Global Sales stakeholders, including regional team members, to understand website requirements.
• Communicate technical requests and development requirements clearly to Chinese-speaking developers.
• Manage website task priorities, timelines, follow-ups, and delivery status.
• Ensure website changes are reviewed, tested, and approved before deployment.
• Maintain clear documentation of website requests, changes, and outstanding issues. Website QA & Technical Support
• Perform basic website QA covering page layouts, links, buttons, forms, tracking, and responsiveness across devices.
• Identify and report website bugs, technical issues, or unexpected changes.
• Coordinate troubleshooting and resolution with developers or external vendors.
• Support website tracking implementation and validation, including GA4, GTM, and UTM parameters.
• Ensure approved promotional content, disclaimers, and regional restrictions are correctly implemented. Website Reporting & Continuous Improvement
• Monitor key website metrics such as organic traffic, page performance, user engagement, and conversions.
• Provide regular website updates, including completed tasks, outstanding issues, SEO performance, and improvement opportunities.
• Recommend website enhancements that improve user experience and support regional business objectives. Job Requirements Must-have - 2–4 years of relevant experience in website management, digital operations, webmaster, or similar roles.
• Hands-on experience with CMS platforms or website administration.
• Good understanding of on-page and technical SEO.
• Basic knowledge of HTML, CSS, and website structure.
• Familiarity with Google Analytics 4 and Google Search Console.
• Experience coordinating website-related projects with marketing, business, and technical teams.
• Strong attention to detail, problem-solving, and task prioritisation skills.
• Working proficiency in English and Chinese (Mandarin), both written and spoken, to communicate with regional stakeholders and Chinese-speaking developers. Good to have
• Basic JavaScript and Google Tag Manager knowledge.
• Experience with website migrations, domain management, redirects, DNS, and SSL.
• Experience supporting multilingual or multi-regional websites.
• Familiarity with SEO tools such as SEMrush.
• Understanding of website conversion optimisation and landing-page performance.
• Experience in financial services or other regulated industries.
• Spanish or Portuguese language skills would be an advantage.