Guest Services Associate

Job Details: Job Location: Greensboro Science Center

• Greensboro, NC, Position Type: Part Time, Salary Range: $10.55Hourly, Introduction The Guest Services Associate plays a vital role in creating a welcoming and positive experience for all guests at the Greensboro Science Center. As one of the first points of contact, this position requires excellent communication skills, a professional demeanor, and the ability to multi-task in a fast-paced environment. Associates assist guests with general inquiries, ticket and membership sales, and carousel operations, ensuring smooth and efficient service. Additionally, they support the check-in process for group visits, helping coordinate large parties and school groups to ensure a seamless entry experience. This role requires availability on weekdays, weekends, and holidays, as the Greensboro Science Center operates year-round with the exception of New Year’s Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Demonstrated Skills Strong customer service and communication skills Ability to operate a point-of-sale system and handle transactions accurately Efficient multi-tasking and problem-solving in a busy environment Ability to work collaboratively in a team setting Attention to detail, particularly in data entry and guest interactions Responsibilities and Duties Admissions and Membership Greet guests warmly and provide exceptional guest service Assist with membership and ticket sales, ensuring accurate transactions Operate a point-of-sale cash register and handle cash and credit card transactions Maintain attention to detail during transactions to retain accurate data entry Answer guest inquiries via phone and in-person interactions Carousel Operations Ensure the safe and efficient operation of the carousel Monitor guest activity to ensure safety regulations are followed Group Sales Check-In Assist with the check-in process for large groups, including school field trips Communicate with group leaders to ensure accurate reservation details Guide groups through entry procedures Maintain a professional and friendly demeanor during heavily busy check in time Environmental Factors Some work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. This position requires standing and/or sitting for long periods of time. Interacting with both individuals and large groups is necessary and unavoidable. Ability to talk, hear, and see are required. Physical ability to stand for extended periods and assist with carousel operations. Qualifications: