EMS Dispatcher I

EMS Dispatcher I

Location: San Antonio, TX

Schedule: Full-Time | In-Person

All new hires are required to complete a three-week onsite training program.

The EMS Dispatcher I is responsible for efficiently handling incoming emergency and non-emergency calls, accurately entering and validating information in the Computer-Aided Dispatch (CAD) system, and supporting the overall dispatch workflow. This role focuses on high-quality call intake, data accuracy, and seamless coordination with field crews and higher-level dispatchers.

KEY RESPONSIBILITIES

• Answer incoming emergency and non-emergency calls with professionalism, urgency, and strong situational awareness.

• Quickly gather critical information from callers and portal submissions (location, nature of call, patient details, scene safety, etc.).

• Accurately enter, verify, and update all call data into the CAD system.

• Review, edit, and validate call information submitted through portals or hospital interfaces.

• Proactively communicate with internal teams to resolve missing or unclear details.

• Maintain strict confidentiality of patient and company information in compliance with HIPAA and organizational policies.

• Collaborate effectively with Dispatchers II, Shift Supervisors, and field crews to ensure timely response coordination.

• Support the dispatch team with complex call intake or clerical tasks as needed.

• Stay current on company procedures, protocols, regional geography, and CAD best practices.

• Perform other duties as assigned to support efficient dispatch center operations.

QUALIFICATIONS Experience

• 2+ years of dispatch experience strongly preferred (EMS, fire, police, or high-volume medical dispatch).

• Demonstrated proficiency with Computer-Aided Dispatch (CAD) systems.

• Proven ability to handle high-volume, fast-paced call environments while maintaining accuracy and composure.

Education

• High school diploma or GED required.

• Associate degree or dispatch-related certification (e.g., EMD, ETC, or equivalent) is a plus.

Core Competencies

• Attention to Detail - Exceptional accuracy in data entry and error detection under pressure.

• Customer Communication - Professional, empathetic, and clear communication with callers in stressful situations.

• Multitasking & Prioritization - Effectively manages multiple calls, data entry, and follow-ups simultaneously.

• Team Collaboration - Strong team player who supports Dispatchers II and supervisors.

• Confidentiality - Handles sensitive information with the highest level of discretion.

• Adaptability - Thrives in a dynamic, fast-changing environment.

• Technical Fluency - Proficient with CAD systems and dispatch-related software.

PREFERRED QUALIFICATIONS

• Previous EMS, 911, or emergency medical dispatch experience.

• Familiarity with San Antonio and surrounding regional geography.

• Bilingual (English/Spanish) highly preferred.

SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities.