Network Support/Desktop Support Engineer

Job Summary

We are looking for a skilled Network Support / Desktop Support Engineer responsible for providing technical support for computer hardware, software, networking, and IT infrastructure. The candidate will troubleshoot and resolve day-to-day IT issues and ensure the smooth functioning of systems and network connectivity across the organization.

Key Responsibilities

Provide desktop and end-user technical support to employees. Diagnose and troubleshoot hardware issues related to desktops, laptops, printers, scanners, and other peripherals. Install, configure, and maintain operating systems, software, and IT applications. Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network-related issues.

Configure and support network devices such as routers, switches, and access points. Handle basic IP addressing, DNS, DHCP, and network connectivity troubleshooting. Set up and configure desktops, laptops, printers, and other IT equipment for new employees. Manage user accounts, system access, email, and basic IT permissions.

Coordinate with external vendors and service providers for hardware repairs and technical support. Maintain IT asset records, including desktops, laptops, printers, and other equipment. Perform routine system maintenance, updates, backups, and security checks. Escalate complex technical or network issues to the appropriate team or vendor.

Provide timely support across corporate offices and plant locations, as required.

Required Skills

Strong knowledge of Desktop and Hardware Troubleshooting Hands-on experience with Windows OS and Microsoft Office Knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP Basic understanding of routers, switches, firewalls, and access points Experience in troubleshooting printers, scanners, and other peripherals Knowledge of network connectivity and internet troubleshooting Understanding of basic IT security and antivirus management Good problem-solving and communication skills Ability to provide prompt support to end users