Winner Experience Specialist

Do you take pride in delivering outstanding customer service, have a strong attention to detail, and a positive and upbeat personality? If so, we want to talk to you!

The Role

The Winner Experience Specialist is accountable for ensuring a positive prize-claim experience for lottery winners in our region.  As part of this role, you will support the transition to and ongoing delivery of digital claims services, leveraging technology to enhance efficiency and customer experience. The successful candidate will provide superior customer service while guiding winners through our claims processes and will keep winners up to date with claim information in a timely, friendly  and efficient manner.