Listing & Content Policy and Projects

Role Summary

Strategic and analytical leader to drive high-impact projects and continuous improvement initiatives within the Listings & Content Management (LCM) team. This role focuses on enhancing operational efficiency, strengthening policy governance, and building scalable processes to support business growth. The ideal candidate combines strong problem-solving capabilities, data-driven thinking, and structured project management experience, with the ability to influence cross-functional stakeholders.

​ Key Responsibilities Strategic Improvement & Transformation Lead initiatives to improve LCM processes, governance frameworks, and operating models. Identify root causes of inefficiencies and design scalable, data-driven solutions. Develop and execute improvement roadmaps aligned with business priorities. Track performance and measure impact of implemented initiatives.

Identify opportunities to integrate AI and automation into listings and content workflows. Policy & Governance Management Review and enhance Listings & Content policies across categories and markets. Partner with Legal, Corporate Affairs, Seller Operations, Logistics, and other stakeholders to develop and implement policy changes.

Conduct impact assessments and ensure proper cascade and adherence to policies. Standardize and maintain policy documentation and reference materials. Partner with regional teams to align on global protocols and best practices. Project Management & Stakeholder Engagement Lead end-to-end cross-functional projects from scoping to execution.

Define milestones, KPIs, risks, and governance structures. Manage multiple initiatives concurrently while ensuring timely delivery. Drive stakeholder alignment in a fast-paced, matrixed environment. ​ Data Analysis & Reporting Analyze operational and compliance data to identify trends and improvement opportunities. Develop reports and dashboards to support leadership decision-making.

Monitor productivity and process-related performance metrics Requirements ​Experience in Strategy, Consulting, Continuous Improvement, Operations Excellence, or Project Management. Proven track record managing cross-functional projects with measurable business impact. Experience in e-commerce, marketplace operations, risk, or policy governance is an advantage.

Bachelor’s degree in a quantitative field such as Industrial Engineering, Management Engineering, Business, or related fields. Skills & Competencies Strong analytical and structured problem-solving skills. Advanced proficiency in Microsoft Excel and PowerPoint. Experience with data visualization or BI tools is a plus.

Strong project management and stakeholder management capabilities. Ability to work effectively in a fast-paced, multi-cultural environment.