Assistant General Manager

Assistant General Manager Job Description Primary Purpose The AGM position is primarily responsible for supporting the General Manager in the daily operation of a Tutta Bella Neapolitan Pizzeria restaurant. The primary objective is to promote Tutta Bella’s Culture and Mission Statement. It is the responsibility of the AGM to ensure positive growth in restaurant sales, extraordinary food and beverage quality, amazing customer service, adherence to company policies and procedures, restaurant profitability, community involvement and employee development and job satisfaction.

ESSENTIAL DUTIES

The AGM has primary responsibility for the following: 1.Demonstrating a customer-first attitude and living Tutta Bella’s culture, values and mission. 2.Supporting overall restaurant operations, consistent with annual business plan and budget. 3.Demonstrating exemplary product knowledge and operational knowledge. 4.Assisting customers in improving knowledge and appreciation of the true Neapolitan Pizza experience.

5.Evaluating employee performance and employee development (ongoing and scheduled). Building and implementing strategies to improve operating performance. 6.Supporting the development of manager-designates for new and existing restaurants. 7.Ensuring compliance with operational standards, company policies and procedures as well as federal/state/local laws and ordinances.

8.Successful use of company specific training program and job aids to improve employee performance and drive operating results. Must be proficient with and able to demonstrate proper use of the all current training materials and programs. Must ensure proper placement, knowledge and use of all in-restaurant job aids to improve operating consistency.

9.Managing customer complaints to build brand loyalty. 10.Working with the GM to develop and implement creative and targeted local marketing strategies. 11.Ensuring professional restaurant and employee image through rigid adherence to restaurant cleanliness and appearance guidelines. 12.Assist with all housekeeping tasks, including dusting and periodic deep cleaning, emptying trash and cleaning bathrooms.

13.Upholding safety and security standards at all times. Promptly addresses any issues involving the appropriate parties, including but not limited to hourly and salaried employees, vendors and customers. 14.Assisting the GM in the recruiting, interviewing, supervising and development of outstanding employees and storytellers.

15.Working with the designated trainers in facilitating the development, refinement, and execution of training programs to achieve customer and employee loyalty. 16.Performing regular performance audits to ensure compliance to core disciplines, values and daily habits. 17.Meeting with other managers to share vision, findings, executional excellence and plans of action.

MINIMUM EXPERIENCE REQUIRED 1.Demonstrated success and skill level in all aspects of the business, including an understanding of product knowledge and customer service. 2.Proven supervisory and development skills in the restaurant and/or retail industries. 3.Experience with budget and P&L management experience. 4.Basic understanding of State and Federal Health, OSHA and Employment Laws.

5.PC proficiency in such applications as Word and Excel 6.Maintain current required alcohol and food handler’s permits and demonstrate knowledge of alcohol and health code regulations. OTHER WORK REQUIREMENTS 1.Demonstrated ability to manage multiple priorities. 2.Strong verbal and written communication skills. 3.Ability to effectively and thoroughly communicate with all levels within the organization.

4.Ability to plan and conduct productive meetings, classes and workshops. 5.Ability to set performance expectations, coach performance and give feedback. Able to inspire and motivate employees and management team to accomplish goals and objectives. 6.Proven record confronting employee and manager performance issues. Ability to take corrective action when necessary.

WORKING CONDITIONS Strong commitment to operational restaurant hours, scheduled or unscheduled as emergencies arise. Ability to perform all restaurant level functions. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing up to 50 pounds and repetitive hand and wrist motion.

Includes working outdoors in various temperatures. Also, work with sharp and hazardous equipment as well as work with phones, computers, fax machines and other office equipment.