Senior Patient Service Associate

Contract Type: 1 Year Contract Roles & Responsibilities: Oversees the smooth and efficient running of the counter services Attends to patients' enquiries, provide directions and assists with clarifications. Assists in checking in and billing of patients accurately Assists with doctors' requests relating to patients' management Ensures that all patients' documents are scanned in and filed away securely Provides financial counselling to selected patients Ensure stocks at cashier counter and stationeries are well stocked Monitor clinic queue, consultation waiting time and intervene with service recovery Assists in clinic surveys with PR department Requirements: Minimum qualification of GCE O’level 1 year of frontline customers’ service experience Advantage to have cashiering experience