Help Desk Technician

Duties: Provide support to users with their software, application and password reset needs Some basic Network troubleshooting Active Directory and Citrix Support Other direction from Service desk to support IT and end user support Requirements: 3+ years Service Desk Support Experience Hardware, Software, and OS troubleshooting Windows 10 support experience Outlook, Citrix, Active Directory support and troubleshooting Some basic networking troubleshooting experience Peripheral support and troubleshooting Worked with Remedy or other troubleticket tracking software Excellent customer service skills #LI-DNI