Senior ServiceNow Application Engineer / Lead SME – Healthcare

Senior Service. Now Application Engineer / Lead SME – Healthcare Company: Inter. Scripts | Location: Hyderabad Inter. Scripts is seeking a Senior Service. Now Application Engineer / Lead SME to design and deliver Service. Now solutions for healthcare clients, driving digital transformation, workflow automation, and compliant IT operations.

Key Responsibilities

Develop Service. Now solutions using App Engine, Scoped Apps, Flow Designer, Integration. Hub Configure modules: ITSM, ITOM, HRSD, CSM Lead ITSM implementations (Incident, Problem, Change, Request) aligned with ITIL Integrate with EHR systems (Epic/Cerner), HL7/FHIR, and clinical platforms Automate workflows across patient services, clinical, and HR operations Implement AI capabilities (Virtual Agent, Predictive Intelligence) Manage CMDB & asset lifecycle (clinical devices, IT assets) Ensure compliance with HIPAA, GxP, FDA Act as SME, client-facing lead, and mentor Requirements Required Qualifications 5–12+ years of Service.

Now experience Expertise in ITSM, ITOM, App Engine, JavaScript, REST/SOAP APIs Experience with CMDB, Discovery, Flow Designer, Integration. Hub Healthcare domain knowledge ( Epic/Cerner, HL7/FHIR, HIPAA, GxP ) Preferred Skills Certifications: CSA, CAD, CIS, ITIL Experience with AI/GenAI and large-scale implementations