Warranty Administration Intern

Job Title: Warranty Administration Intern Department: Customer Care Reports To: Fleet & Warranty Leadership Job Type: Full-Time | Onsite | Hourly Location: Rock Hill, SC 29730 Duration: 3-Month Contract Position Summary The Warranty Administration Intern will gain hands-on experience supporting equipment registrations, warranty claims processing, and administrative operations within the Customer Care Department.

This internship provides an opportunity to develop practical skills in warranty administration, customer service, data management, and business operations while working with platforms such as Salesforce and SAP. Under the guidance of experienced team members, the intern will assist with maintaining accurate records, reviewing warranty documentation, and supporting dealer communications in accordance with HCFA Warranty Policy.

This position is ideal for a motivated student or recent graduate interested in gaining professional experience in customer care, business administration, or the material handling industry.

Key Responsibilities

Assist in maintaining accurate Equipment Master records for equipment, batteries, and chargers within Salesforce. Support day-to-day warranty administration activities and ensure accurate data entry. Assist with dealer equipment registrations and warranty activations in accordance with HCFA Warranty Policy. Help review warranty claims for completeness, accuracy, and required documentation.

Support communication with dealers regarding warranty claim statuses, documentation requirements, and general inquiries. Assist in preparing monthly warranty reports by equipment model, class, industry, and fault type. Organize and prepare documentation for warranty claims requiring review and approval. Assist with processing approved warranty credits in SAP under supervision.

Help maintain and update dealer labor pricing records within Salesforce. Support tracking and coordination of RMA parts returned for inspection with the Service Department. Assist in updating warranty policy manuals, certificates, and related documentation. Provide basic administrative support to dealers using the Salesforce warranty platform.

Collaborate with internal departments to address warranty-related inquiries and administrative needs. Assist with internal warranty claims involving HCFA subsidiaries. Support warranty trend analysis and quality investigations through data collection and organization. Participate in departmental training and process improvement initiatives.

Perform additional administrative duties and special projects as assigned. Required Qualifications Currently pursuing or recently completed an Associate's or Bachelor's degree in Business Administration, Management, Supply Chain Management, or a related field. No prior warranty administration experience required. Strong attention to detail and organizational skills.

Effective written and verbal communication skills. Willingness to learn new systems, processes, and industry-specific procedures. Basic proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Ability to manage multiple assignments and meet deadlines. Strong customer service orientation with a professional and positive attitude.

Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

Interest in the material handling, manufacturing, automotive, or heavy equipment industry. Familiarity with CRM or ERP systems, such as Salesforce or SAP. Basic knowledge of data entry, reporting, or administrative processes. Previous internship, customer service, or office administration experience is a plus but not required.

Internship Learning Opportunities Gain practical experience using Salesforce and SAP in a professional business environment. Develop an understanding of OEM warranty administration and claims processing. Learn about equipment registration, warranty policies, and dealer support operations. Strengthen analytical, organizational, communication, and problem-solving skills.

Gain exposure to cross-functional collaboration with Customer Care, Service, and other departments. Receive mentorship and guidance from experienced industry professionals. Additional Information This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.