Operations Team Lead

Job Description: We are hiring an Operations Team Lead to oversee daily team performance, provide coaching and leadership, and ensure that operational, quality, and customer service targets are consistently achieved.

Responsibilities

Manage and supervise daily team operations. Monitor team productivity, quality, attendance, and performance metrics. Conduct coaching sessions and performance discussions. Identify performance gaps and develop improvement plans. Support employee engagement, development, and retention. Ensure adherence to client and company policies.

Resolve or escalate operational issues as necessary. Coordinate with Operations leadership and support departments.

Requirements

Must have at least 2 years of experience as an Operations Team Lead or Supervisor in the BPO industry. Preferably a Bachelor’s Degree graduate. Open to College Level candidates. Strong leadership, coaching, and people-management skills. Excellent English communication skills. Strong analytical and problem-solving abilities. Willing to work onsite in Cebu / JDN Mandaue City.