Patient Support Specialist

Description POSITION SUMMARY Performs customer service functions in the clinical office setting.

Essential Functions

Responsible for all incoming calls. Scheduling of medical and dental appointments. Follow up on No-Show appointments. Working of the Dental Recall List. Inform patients of past due balance at point of contact. Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.

Retrieve appointments and messages from Patient Portal on a daily basis. Complete Patient Registration for medical and dental patients. Insurance Verification Collection of co-pays, deductible, and fees. Preparations for next day’s schedule Other reasonable duties as assigned Requirements SKILLS & ABILITIES Education: High School Diploma or GED Certificate required Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Other Requirements: Ability to communicate in English, both verbally and in writing. Ability to communicate in different languages desired. Excellent customer service skills Ability to type 40 wpm desired