Customer Service Representative

Sandman Software Systems Inc. is seeking a highly motivated, customer-oriented, and detail-oriented individual with at least one year of relevant work experience to join our team as a Customer Service Representative (CSR) . This role is responsible for serving as a key point of contact for customers, providing accurate product and service information, addressing inquiries, and resolving concerns efficiently and professionally to ensure a positive customer experience.

Key Responsibilities

Customer Support & Communication: Serve as the liaison for clients regarding product, service, and system-related inquiries. Listen to, understand, and accurately document client concerns and support requests. Provide timely, clear, and professional responses to client inquiries. Resolution & Escalation of Issues: Address and resolve client concerns using established system procedures, process guidelines, and knowledge bases.

Identify issues requiring further assistance and escalate them to the appropriate teams. Coordinate with relevant departments to ensure client concerns are properly addressed and resolved. Documentation & Reporting: Maintain accurate and organized records of client inquiries, reported issues, and resolutions. Prepare reports for client concerns, actions taken, and resolution status.

Ensure proper documentation and communication of recurring issues to support continuous service improvement.

Qualifications

Bachelor's degree in any field is preferred. At least one (1) year of relevant experience in customer service or a related role is required. Willingness and ability to work on-site in Mandaluyong City is required. Strong verbal and written communication skills. Good problem-solving skills and the ability to address client concerns effectively.

Strong attention to detail and organizational skills. Ability to work collaboratively with different teams. Having a personal laptop is preferred.

What We Offer

Monthly salary of PHP 20,000-30,000. Opportunities for career growth and promotion. Work Arrangement: Location: Mandaluyong City Work Setup: On-site Project-based for 6 months Interested applicants may send their resumes to recruitment@sandmansystems.com Please note that we do not accept walk-in applications.