Customer Relations Specialist

Position Summary

This position serves as a resource for clients and subsidiary hospital locations regarding specimen and testing information by providing solutions on issues such as sample integrity, sample volume, test clarification, patient name discrepancies and/or questionable results. Maintains and projects a professional image through communication with patients, medical centers, medical staff and co-workers.

Essential Functions

1. Answers phone calls, provides information or refers phone calls as needed.
2. Receives and initiates communication to and from remote locations to discuss resolution to identified problems.
3. Has knowledge of test requesting, labeling, specimen storage and retrieval, and tracking.
4. Provides specimen requirements, expected ranges, production schedule and information on specimen stability to all clients.
5. Proven ability to meet and work with clients. Works with hospital subsidiaries to ensure proper ordering, labeling, packaging, and transporting of laboratory specimens to McLaren Medical Laboratory (MML).
6. Follows laboratory procedures in resolving problems and documents actions taken appropriately. Required: High school diploma or equivalent 2 years previous experience in specimen collection, handling, and processing and/or related health care experience Preferred: Associates Degree in Applied Science or related field Equal Opportunity Employer of Minorities/Females/Disabled/Veterans