Customer Success

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular Job Description: The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients’ employee engagement goals.

Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts. YOUR NEXT CHALLENGE Responsibilities:

1. Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on account planning and forecasting. Share feedback on platform usage, merchant needs, and solution impact.
4. Cross-Functional Coordination Liaise with onboarding, support, product, and merchant teams to deliver a seamless client experience. Support pricing updates and contract renewals when required. YOU ARE A MATCH IF...

Education

Bachelor’s degree in Business, Marketing, HR, or Organizational Psychology. Work Experience: 3+ years in strategic account management, customer success, or B2B post-sales roles. Experience with SaaS platforms or HR/employee engagement solutions strongly preferred. Skills & Certifications: Strong consultative sales, negotiation, and communication skills.

Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred. Good organizational skills and ability to manage multiple commercial activities simultaneously. Strong virtual and in-person communication capabilities. Proficiency in Microsoft 365 tools. Knowledge of full-cycle sales methodologies is considered an advantage.

Languages: Both Spanish & English is required. Additional languages such as Catalan or French, are an advantage. Working Conditions: Hybrid working patterns. Travel may be required depending on business needs. Why join Pluxee? Join an inclusive team Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people. Make a positive impact Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

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