Hotel Guest Service Agent

SHIFT PREMIUMS MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR See Below for Shift Details and Full Job Description JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences.

Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

We are seeking a competent individual to be part of our hotel front desk team. Responsible for assisting guests with check in and check out, handles guest concerns and provides continuous customer service.

RESPONSIBILITIES

Administer guest check-in and check-out making sure all procedures are followed Handle cashier duties and reconcile cash and credit card transactions on the shift Answer phones and make reservations as required QUALIFICATIONS Must be at least 18 years of age with a high school diploma, a GED or equivalent experience. Prior front desk or reservations experience is preferred.

Prior customer service experience is required. We look forward to having you join our team and being a part of our mission. Shift may vary