IT Dispatch & Procurement Coordinator

SUMMARY We are seeking a highly organized and detail-oriented IT Dispatch & Procurement Coordinator to support our daily IT operations. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple responsibilities independently in a fast-paced environment.

We are looking for a dependable, proactive individual who takes ownership of their responsibilities, follows through on tasks, and ensures nothing falls through the cracks.

RESPONSIBILITIES

IT Dispatch & Ticket Management Answer client calls, monitor incoming emails, create support tickets, and dispatch requests to the appropriate technicians. Prioritize and assign tickets based on urgency, technician availability, expertise, and workload. Monitor ticket queues, follow up on outstanding requests, and ensure timely ticket assignment.

Coordinate technician schedules, onsite visits, and availability. Perform basic IT administrative tasks, including password resets and account unlocks. Assist with ticket escalations, outage coordination, and client communications. Procurement & Inventory Management Manage hardware, software, and licensing requests from initial intake through purchasing and delivery.

Prepare quotes, create sales opportunities and purchase orders, and obtain necessary approvals. Research products, compare vendor pricing, and coordinate purchasing, bid requests, and deal registrations. Manage vendor relationships, track shipments, and follow up on outstanding orders. Maintain accurate product catalogs, including monthly pricing updates and product availability.

Monitor inventory levels, coordinate equipment receiving, and notify management of stock shortages. Maintain accurate procurement and inventory records in ConnectWise. Administrative Responsibilities Manage recurring daily, weekly, and monthly operational tasks. Maintain accurate documentation and follow established procedures.

Proactively follow up on pending requests, deadlines, and outstanding items.

QUALIFICATIONS

Minimum 5 years of experience in a global IT dispatch and customer-facing/customer service role within a global IT environment. Relevant experience in IT procurement is a strong advantage, particularly purchasing or coordinating IT-related products and requirements. Strong and excellent written and verbal communication skills.

Excellent organizational skills and strong attention to detail. Ability to multitask, prioritize, and work independently. Strong time management skills and ability to track numerous tasks and deadlines. Comfortable with technology and learning new software. Experience with MSP tools such as ConnectWise is a plus. Experience working within a structured IT system is required.

JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a night shift schedule, following the US time zone. Willing and open to rendering overtime work as needed.