LogicMonitor Administrator

SUMMARY As a LogicMonitor Administrator, you will possess hands-on experience with LogicMonitor administration, solid programming knowledge (Groovy, Java, Python, Powershell), ability to work with ServiceNow and Salesforce teams, and a strong understanding of server and network infrastructures. This role is responsible for enabling consistent, accurate, and automated monitoring across diverse device types, cloud platforms, and APIs.

The applicant will be working within a pre-existing environment with years of design and infrastructure to both keep it operating efficiently while also exploring future improvements.

JOB RESPONSIBILITIES

LogicMonitor Platform Administration Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting. Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc. Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary.

Maintain data consistency, accuracy, and hygiene within the platform. Build reports for clients and internal Service Delivery staff. Research, update, and maintain 1000’s of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware. Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.

Experience with LogicModules. Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents). Monitoring Engineering & Automation Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts.

Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. PowerShell scripting experience is a plus. Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency. Build internal tools and scripts to streamline monitoring processes and ensure scalability.

Device Onboarding & Monitoring Optimization Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs. Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms. Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.

Collaborate with server, network, cloud, and application teams to define monitoring requirements. Collaborate with clients and onboarding project teams for device and client onboarding. API & Cloud Integrations Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS).

Develop custom collectors or scripts to support platforms not covered by native integrations. Cross-Functional Collaboration Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow. Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage.

Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding, troubleshooting, and platform escalations. Document processes, standards, DataSource customizations, workflows, and integration patterns. Provide recommendations for monitoring improvements, standardization, and automation opportunities.

QUALIFICATIONS

5+ years of administering LogicMonitor or enterprise monitoring platforms. 2+ years of LogicMonitor specific experience. Proficiency in Groovy, PowerShell, Python, and general automation scripting. Experience working with modern Linux and Windows systems environments. Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.

Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals. Experience building or customizing monitoring DataSources or equivalent monitoring templates. Familiarity with REST APIs, JSON, and integration workflows. Experience with cloud platforms: Azure, AWS. Ability to analyze complex monitoring data and troubleshoot collection issues.

Strong documentation, communication, and team collaboration abilities. Preferred Qualifications/Experience LogicMonitor Certified Professional (LMCP) or equivalent certifications. Experience with infrastructure automation (Ansible, Terraform, PowerShell). Familiarity with modern CI/CD workflows. Background or familiarity in SRE, DevOps, or monitoring engineering roles.

Knowledge of container monitoring (Kubernetes, Docker). Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization. Experience with ITIL practices and service management frameworks. JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement Should be amenable to a permanent night shift schedule