Customer Care Representatives - English

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.

Responsibilities

Handle customer inquiries via phone, email, and live chat. Assist customers with product information and order placement. Respond to customer questions and resolve issues on time. Collect and report customer feedback and complaints. Support e-commerce after-sales service activities. Maintain product knowledge and complete assigned tasks.

Requirements

No gender limitation. College diploma/degree or higher. Fluent in English with strong communication skills. At least 1 year of customer service, sales, or pre-sales experience. Familiarity with e-commerce after-sales support processes. Customer-focused, reliable, and highly stable. Ability to handle multiple customer interactions efficiently.

American accent and fluency in it is key. As part of the screening process, we kindly request that you record and share a short introduction video in English (1–2 minutes). In your video, please briefly introduce yourself and cover the following: Your name and current location Your experience in customer service or related roles Why are you interested in this position?

Benefits

Ksh.30,000ksh gross + Bonuses depending on the campaign (full-time) Contract: Long term Location: Onsite