Customer Service Officer

Job Purpose The job incumbent will have to maintain a high level of customer satisfaction in partnership with our service technicians in the delivery of a premium after sales service to our customers. Main Responsibilities To coordinate the repairs or exchange of equipment with technicians To communicate and effectively assist customers with enquiries on the phone and update them on the progress of their repairs To provide price quotations and secure approval for repairs To handle outdoor customer requests and schedule intervention for our technicians To ensure that technicians receive all necessary information and documentation to carry out their interventions To check all warranty documents To ensure proper filing and prompt availability of information Requirements Passionate about delivering top class customer service HSC Practical experience in a front line customer service role handling Should possess strong communication, listening and relationship building and problem solving skills Should be capable of working in stressful situations and in a team to ensure that work is completed efficiently IT literate and proficient with MS Office applications Benefits Health and Pension schemes 24hr Personal Accident Cover Staff Happiness Programs Company Doctor Staff Discount