Sales Associate - Retail

Job Purpose: Provides excellent customer service, builds on-going relationships and strives to meet / exceed sales goals. Delivers a unique client experience to develop repeat business and clients.

Key Responsibilities

• Optimises sales by delivering excellent customer service tailored to individual customers.
• Addresses guests’ requests and recommends products and services.
• Provides clients with product and brand knowledge to enhance and ensure cross-selling and up selling across categories.
• Assists clients with After Sales Service questions and issues, i.e. exchanges, defective merchandise, and repairs.
• Maintains customer outreach/correspondences to build and enhance relationships and drive sales. Competencies and Requirements Experience: Minimum of 1-3 years in a commissioned sales environment.

Education

Secondary school or equivalent. Language Ability: Fluent spoken Cantonese and Mandarin; English an advantage. Computer Skills: POS system and cashiering.