Sales Executive

Job Title: Sales Executive Department: Sales and Customer Service Location: Urban Playground Head Office, Nottingham Uncapped Commission Role Description The sales executive is responsible for driving sales and bookings. Using a combination of inbound and outbound communication, you will consult with customers and upsell packages to group bookings and events across all Urban Playground sites.

Essential Duties and Responsibilities

Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients. Ensure that all sales enquiries are promptly responded to and followed up. Proactively driving sales via outgoing sales enquiries via phone and email. Overseeing the full booking process, ensuring invoices are supplied in time and full payments are made prior to the event.

Ensuring all group booking ticket allocations for events are added to the ticketing system when the booking is confirmed / paid. Ensuring that all bookings and booking changes are properly and promptly administered on the system, communicating all updates with the venue teams. Arranging sales tours of the venues with prospective clients and liaise with the site teams accordingly.

Suggest new ideas to develop our packages, seasonal offers, or new target customers. Work with the marketing team to capitalise on promotional efforts. Collaborate with on-site managers, across all departments to ensure the delivery of group bookings are seamless and well organised. Following up with the booking organisers to gather feedback and ensure their visit was positive.

Chase unanswered enquiries, upselling and making new offers to entice bookings. Other Duties and Responsibilities Attend important clients’ bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships. Ensure all training is completed in a timely manner. Proactively contribute to and suggest ways of improving company processes and procedures.

Skills Technical Experience in a sales position, with inbound and outbound focus. Deep understanding of sales practices. Experience using a sales CRM system. Ability to upsell. Confident communication and strong customer service skills. Good knowledge of Microsoft packages, including Word and Excel. Personal Positive, ‘Can do’ attitude, picking up any responsibilities to help the wider team Good organisational skills and time management.

Ability to work independently. Excellent attention to detail. Ability to think on your feet and adapt. Proactively making suggestions for improving the way we work. Confident communication with excellent verbal and written English.