Family Services Specialist I/II

Family Services Specialist I/II This position is located in Oklahoma City, Oklahoma. Annual Salary: Level I H14A: $37,440.00 + Full State Employee Benefits Level II H14B: $40,248.00 + Full State Employee Benefits Travel is Occasional. Must possess a valid driver's license and maintain required car insurance. Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility.

(Travel and lodging paid).

Minimum Qualifications

Level I: Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II: Education and Experience requirements consist of a bachelor’s degree; OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment OR an equivalent combination of education and experience, substituting one (1) year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree; OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

Manages a caseload and provides services for individuals and their families. Evaluates the needs of individuals and families and makes referrals to community resources. Assesses the needs of individuals and determines eligibility for specific programs. Interviews clients by phone or in an office setting. Compiles data, completes documentation, and enters data electronically to determine eligibility.

Participates in individual and staff conferences and committee work as assigned. Must attend all mandatory training associated with the position. Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

__________ If you have questions, please contact [email protected] OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-BB224 83000652/JR67562