Medical Front Desk

The front desk representative facilitates patient care at point-of-entry for all clinical locations. The primary responsibility of this position is patient intake. Duties/Responsibilities:

• Welcomes patients and visitors upon entry into the clinic.
• Assists with patient check-in/check-out.
• Verify insurance.
• Collects copays and deductibles.
• Enters patient demographics into EMR and practice management systems.
• Schedules follow-up appointments.
• Maintains reception area in a neat and orderly condition.
• Other related duties as assigned. Required Skills/Abilities:
• Excellent communication and interpersonal skills.
• Strong customer service skills with a focus on patient satisfaction.
• Professional, dependable, and maintains positive attitude in fast-paced environment.
• Organized and able to multi-task to facilitate efficient workflow.
• Knowledgeable of medical terminology and general medical practice operations.
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
• Basic office skills such as typing, filing, and operating phones.

Education and Experience

• High school diploma or GED required.
• Experience in office role (medical office preferred).
• Familiarity with medical scheduling systems is a plus. Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks. This is an in-person position located in Thibodaux, LA. This is a full-time, non-exempt position. Typical schedule is Monday-Friday. OrthoLA is an equal opportunity employer.