Assistant Store Director - Operations

Job Description: Job Purpose/Overview Answer why this job is in the organization; Why this job exists The primary focus of this role is to create an Unforgettable Guest Experience in accordance with Mars Retail Group brand standards, creating a world where everyone feels they belong. The Assistant Store Director (ASD) of Operations will drive operational excellence within our Mars Retail Group Stores, while exemplifying passion and role modelling the One M&M’S brand and purpose.

They strategically drive results to ensure success and accountability in every aspect of store operations, guest experience and people leadership. The ASD of Operations has responsibility for leading Mars Retail Group policies, procedures, Quality, and all food safety requirements in store. We welcome unique personalities, just as our M&M’S brand is founded on our unique characters!

Key Responsibilities

Please listthe most important and relevant responsibilities PEOPLE LEADERSHIP Act as a Great Line Manager, using the Five Principles in all decision making Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a “fun kind” way to bring out the best in each other Provide direction and hold leaders accountable for achievement of operational objectives and goals Create the strategy and execute training and development of all Associates, with support of the Store Director Assess, evaluate, train and coach Managers and Supervisors to operational excellence through the engagement and productivity of our Associates Support in identifying, developing, and leveraging existing talent in store for effective succession planning Adapt leadership approach and demeanour in real time to match the shifting demands of different situations, including peak/slow seasons Exemplify The Five Principles and Associate Concept STORE OPERATIONS Adhere to and role model all Standard Operating Procedures Accountable for all areas of technology in store related to operations Create an environment that drives operational excellence throughout the store Accountable for presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease Manage the reduction of waste across all areas of the store Ensure auditing events are completed by the leadership team, to local and/or company standards Drive Quality to achieve compliance in food regulation, local regulation, and auditing May ensure development of leadership and Associate schedules, and holiday requests, that will provide effective customer service and operational coverage for the store Proactive in maintaining an agile and energized workforce, through a healthy payroll and staffing labor model May be responsible for the integrity and functionality of the time clocks and timekeeping system Oversight on warehouse delivery, ensuring timelines are met and floor is full Direct the store on inventory and control accuracy through the inventory management system, including damaged and defective products whilst maintaining productivity goals Accountable for all Loss Prevention strategies, including investigating inaccuracies or discrepancies and internal and external theft and fraud which leads to inaccurate inventory levels and sellable merchandise Accountable for services, Purchase Requisitions, and relationships with all vendors Ensure Point of Sale system is maintained though repairs, cashier concerns, pricing issues Manage supply and maintenance expenses Ensure daily operations and candy goals are met, including orders and candy production (when applicable) GUEST EXPERIENCE Role model a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality Develop the store team to use resourcefulness with product knowledge and category components, keeping displays/spaces occupied and shoppable for guests to experience and enjoy Motivate team to place a high priority on educating Associates on entertaining and selling to guests Keep the store running smoothly from an operationally perspective, which allows guests to enjoy all experiences and areas without interruption M&M’S BRAND AMBASSADOR + PRODUCT KNOWLEDGE M&M’S brand ambassador of all store products and experiences.

This includes greeting and approaching all guests with a friendly and positive attitude Adapt approach and demeanour in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store Support the brand by directing the use of the classic character costumes at key times and locations throughout the store Internally, advocating for equity, inclusion, and diversity, creating a unique team and role modelling allyship Externally, relating the brand purpose to guests, stakeholders, and external partners, helping to enhance brand loyalty – potentially hosting and organizing events BUSINESS RESULTS Lead in analysing daily and weekly sales results to business objectives and pivot if necessary Maximise profitability to identify potential opportunities for growth Support in the development of strategies and plans to achieve operational growth through business analysis, action planning, effective communication, and consistent accountability Responsible for upholding and coaching on all Mars Retail Group policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures Support continual growth of the business via effective talent, retention, and recruitment management STAKEHOLDER MANAGEMENT + COMMUNICATION Utilize data and consumer feedback to recommend changes to the Store Director and/or the central support team in a timely manner Aid in strengthening connections and consensus between the leadership team, other Mars Retail Group sites, and relevant internal and external business partners Collaborates with relevant P&O stakeholders to ensure all people practices, policies and procedures are fair and consistent Identify local retail business trends, insights, opportunities, and community outreach, and may partner with Mars Retail Group Marketing Integral role in a strong and influential Store Director team Other duties as assigned by the Store Director.

Context and Scope Explain how the jobgets done andthe way it operates withinthe team and with stakeholders The role of the Assistant Store Director of Operations works in partnership with the Flagship Store Director, and is crucial for overall success of the store in achieving operational goals, developing talent, and an Unforgettable Guest Experience.

Success is found in this role through exceptional leadership skills, driving for results, and delivering on Key Business metrics, not excluding the importance of developing one's own skills and the continued development of direct reports. Job Specifications/Qualifications State the preferred education, knowledge, skills, and experience this position requires.

State the physical and/or mental requirements for the role (e.g. stand for x hours, lift x weight, concentration on repetitive tasks).

Education

& Professional Qualifications Desired Education Bachelors' degree preferred or equivalent experience required Knowledge/ Experience Key Experiences Desired Minimum 3+ years’ experience managing in a fast-paced retail or hospitality operation Minimum1+ years’ experience leading a team of managers Experienced in complex planning & organizational skills with strong business acumen Experience in balancing different levels of stakeholders Decisive in driving sales, operational excellence, and satisfying the Guest Strong analytical and problem-solving skills Other willingness requirements: Willingness to work in an environment with loud music and bright lights Willingness to work in an ever-changing and fast paced environment Willingness to step in at a moment’s notice to support the team, in any way needed Key Mars Leadership Competencies (4-6) Refer to the Mars Talent and Development Library Note: competencies selected should be job-related This role develops the following competencies: Attracts Top Talent - attracting and selecting the best talent to meet current and future business needs Customer Focus - anticipates customer needs and provides services that are beyond customer expectations Develops Talent - views talent development as an organizational imperative Manages Conflict - handling conflict situations effectively, with a minimum of noise Optimizes Work Processes - knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Strategic Mindset - seeing ahead to future possibilities and translating them into breakthrough strategies has context menu The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience.

The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee’s work schedule (i.e., part-time schedule, store associate).

Details of participation in these benefit plans will be provided if an applicant receives an offer of employment. USD 0.00

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