Technical Support Specialist I

GENERAL PURPOSE OF JOB: The Tech Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS. Customer support will be conducted via telephone, email, on-site and any other means necessary.

ESSENTIAL FUNCTIONS

· Ability to understand technical questions and provide answers/instructions. · Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies. · Must possess a valid passport. · Must possess a valid driver's license and have a driving record that meets company standards.

· Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer's equipment. · Train operators and maintenance personnel. · Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment. · Provides customers with on site installation, start-up and training assistance.

· Issues and prepares return authorizations for return of goods. · Hosts customers during customer acceptance of equipment. · Maintains customer equipment files. · Supports Coating Center machine maintenance needs. · Adheres to plant and corporate safety policies. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: · May assist in other areas or perform other duties as required by fluctuating business needs.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND/OR EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. BASIC SKILLS: · Ability to read, write and follow written or verbal instructions.

· Ability to use precision measuring and laboratory instruments, such as calipers, scales, micrometers, or similar test/inspection equipment. · Ability to interact closely with other departments to support customer focus and efficient operations. · Demonstrated analytical and technical ability within field of expertise.

· Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications. · Ability to write reports and any business correspondence. · Ability to communicate information and respond to questions from customers and internal departments. · Ability to calculate figures and amounts such as discounts, interest, etc.

· Possesses exceptional customer service skills. · Well-developed communication, organizational and interpersonal skills. · High degree of manual dexterity and hand-to-eye coordination. · Self-motivated and able to work with independently with little or no direct supervision. · Ability to read blueprints/schematics (mechanical, electrical and pneumatic) · Electrical knowledge a must.

· Strong computer skills required .