Bilingual Collector II

The Collector II works in a collection and recovery operations environment and is aligned with routine inbound and outbound collection calling processes on accounts assigned in the auto, unsecured, deceased, and business collection queues. This role is responsible for and specializes in collecting on loans at advanced stages of delinquency to bring accounts current or recommending for alternate default resolutions such as repossession.

The Collector II monitors accounts assigned for repossession, re-marketing, bankruptcy, and other specialized handling, and maintains communication with appropriate agents. The Collector II displays a team mindset by assisting in all Collector I responsibilities once their tasks are completed.