Call Center Representative

Description Join a dedicated team committed to providing exceptional service to our patients. We are looking for a dynamic and friendly individual to become a key member of our call center. If you thrive in a fast-paced environment, excel at multitasking, and have a passion for delivering top-notch customer service, we’d love to hear from you!

Key Responsibilities

Call Management: Professionally handle incoming calls to schedule appointments for new and existing patients, ensuring timely and efficient service. Routing & Coordination: Direct calls to the appropriate departments or individuals as necessary. Data Entry: Accurately collect and update patient and insurance information using Open Dental software.

Cross-Training: Engage in cross-training across various departments, with opportunities for rotational duties. Customer Satisfaction: Meet scheduling targets and consistently deliver high levels of customer satisfaction. High-Volume Call Handling: Manage a large volume of inbound calls with compassion and professionalism, addressing inquiries and concerns effectively.

Telephone Etiquette & Problem-Solving: Demonstrate excellent telephone etiquette, active listening, and adept problem-solving skills. Outbound Calls: Make outbound calls to insurance companies and patients to verify eligibility, gather necessary information, and schedule appointments across multiple locations. Project Participation: Take part in projects, meetings, and complete additional tasks as directed by the leadership team.

Preferred Qualifications

Experience in the dental industry or phone-based customer service, especially in high call volume settings. Strong written and verbal communication skills. Proactive and resourceful approach to problem-solving. Excellent organizational skills with the ability to prioritize tasks independently. Professional and supportive demeanor with patients.

High accuracy in typing and data entry. Outgoing personality with a talent for building rapport over the phone. Motivation to meet and exceed company goals. Education/Experience: High school diploma or equivalent. Bilingual, required. 1-2 years of dental experience, required OMS software experience, preferred Benefits: Competitive pay.

Medical, Vision, and Dental Insurance. 401k with matching contributions. Paid Time Off (PTO) and Holiday pay. Schedule: Monday through Thursday, 7:45 a.m. to 4:30 p.m. and Friday 7:45 a.m. to 2:00 p.m.