Digital Principal Consultant

As a secondary skill, the candidate should be capable of providing leadership and guidance to developers, testers, and cross-functional teams, ensuring delivery aligns with best practices and business objectives.

• Engage with business stakeholders to gather, document, and validate requirements for Service. Now implementations across ITSM, ITOM, CMDB, and related modules.
• Analyze current processes and identify gaps, proposing Service. Now-based solutions aligned with ITIL v4 principles.
• Act as a liaison between business and technical teams, ensuring requirements are well understood and delivered effectively.
• Prepare detailed user stories, acceptance criteria, process flows, and documentation for Service. Now enhancements. Garduate