Account Manager

Account Manager - £32k-£35k + Car allowance & Bonus - Falkirk

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Falkirk, Full time, Permanent.

Key Overall Responsibilities:

• Existing customer relationship management
• Customer onboarding and mobilisation
• Contract renewal and retention
• Renewal quote management and negotiation
• Account growth and development
• Customer satisfaction and service performance
• Complaint and issue management
• CRM management and reporting
• IRIS uptake and customer engagement
• Testimonials and case study generation
• Customer payment and finance support
• Cross-functional customer management

Key Skills & Behaviours

• Strong customer relationship management skills
• Excellent communication and interpersonal skills
• Commercially aware and confident discussing contracts and pricing
• Strong negotiation and influencing skills
• Highly organised with excellent attention to detail
• Proactive approach to customer retention
• Ability to identify commercial opportunities
• Strong problem-solving skills
• Ability to manage difficult customer conversations professionally
• Confident working across multiple internal departments
• Strong CRM and reporting discipline
• Ability to prioritise and manage a large customer portfolio
• Customer-focused but commercially driven
• Ability to build long-term relationships at multiple levels within customer organisations

MCFT, established over 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We’re highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.

If this sounds like you then please apply today!

Why not visit our website – www.mcft.com