Customer Service Representative - Rehabilitation Services - Cape Coral Hospital

Location: Cape Coral Hospital - 636 Del Prado Blvd Cape Coral FL 33990 Department: Rehabilitation Services

• CCH OP Work Type: Full Time Shift: Shift 1/9:30:00 AM to 6:00:00 PM Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour Summary Customer Service Representative – Rehabilitation Services Location: Cape Coral Hospital | Lee Health Join Lee Health and make a difference in patient care! We are seeking a strong, patient-focused Customer Service Representative (CSR) to support our Rehabilitation Services team at Cape Coral Hospital. This role is ideal for someone who thrives in a busy medical office environment, enjoys interacting with patients, and can balance scheduling, insurance verification, and front-desk responsibilities with professionalism and compassion.

What We're Looking For

Prior medical office front-desk experience strongly preferred. Experience with insurance verification, patient scheduling, and high-volume patient interaction. Previous outpatient rehabilitation experience is highly valued, as you will work alongside Occupational Therapists and Physical Therapists supporting a diverse patient population.

Strong communication, organization, multitasking, and customer service skills. Schedule: Monday–Friday, 9:30 AM–6:00 PM Compensation: $20.00/hour Please note: All external candidates will start at $20.00 per hour for this position. Lee Health offers competitive compensation for entry-level roles, along with a comprehensive benefits package.

Please apply only if this starting rate meets your compensation expectations. Lee Health Benefits Include: Medical, dental, and vision insurance Retirement plan with employer matching up to 5% Paid time off and paid holidays Tuition assistance after one year of employment Employee Assistance Program (EAP) How to Apply: Please include your most up-to-date resume with complete employment dates to be considered.

Join Lee Health and be part of a team dedicated to helping patients regain function, improve mobility, and enhance their quality of life. Lee Health – Be Valued for Being You. The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department.

Responsibilities include

handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts.

Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

High School Diploma or GED Required. Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred. Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License: N/A Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Cape Coral