Quality Assurance Associate II

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process.

Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome.

Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Reviews current processes and identifies trends. Reviews work produced for errors. Evaluates for performance standards (SLAs) required under contract. Compares various sampling techniques and identifies correct samples for auditing.

Evaluates workflow tools to run reports. Coaches Level 1 auditors on sampling techniques and business process knowledge. Reconciles transaction processing for data accuracy. Interacts with external auditors to include (SOC

1. Service and Organizational Control Report. Performs other duties as assigned. Complies with all policies and standards.