Patient Access Coordinator

Job Details: Job Location: Olive

• SAINT LOUIS, MO, Salary Range: $17.00 - $19.00Hourly, Job Summary Assisted Recovery Centers of America, LLC (ARCA) is seeking a compassionate, organized, and dedicated Patient Access Coordinator to serve as a key point of contact for individuals seeking clinical and behavioral health services. This position helps facilitate timely access to care by supporting the intake and scheduling process and coordinating with patients, referral partners, and ARCA’s multidisciplinary care team. Job Description The Patient Access Coordinator provides professional and welcoming support throughout the patient access process while maintaining accurate documentation and effective communication with patients, referral partners, and clinical staff. This role requires strong organizational and interpersonal skills, attention to detail, cultural sensitivity, and a commitment to ARCA’s mission, vision, and values.

Key Responsibilities

Completes eligibility and required intake paperwork to support the patient access process Schedule initial appointments for clinical services and assists with coordinating timely access to care Provides in-clinic coordination and support to facilitate the patient experience Performs urine drug screens (UDS) in accordance with ARCA policies, procedures, and applicable requirements Coordinates with ARCA’s medical providers, behavioral health staff, and other members of the care team to facilitate patient access to services Responds to calls from prospective patients, current patients, and referral partners regarding services and the referral process Documents patient interactions, services provided, and other relevant information accurately in the electronic medical record system (Care.

Logic) Communicates and collaborates with the multidisciplinary team through electronic medical records, communication platforms, and other established systems Maintains professionalism, confidentiality, and cultural sensitivity in all interactions with patients, families, referral partners, and members of the care team Qualifications: Background Check: Must successfully pass required criminal background checks or obtain and provide an approved exemption letter from the Missouri Department of Mental Health (DMH) prior to employment.

High school diploma or equivalent required. Previous experience in healthcare, behavioral health, customer service, or a patient-facing role preferred. Strong communication and interpersonal skills, with the ability to interact professionally with clients, families, and referral partners. Strong organizational and computer skills, with the ability to accurately complete documentation and learn electronic health record (EHR) systems.

Must be able to work ARCA's core hours Monday

• Friday 8:30a-5:30 PM Education/Certification High school diploma or equivalent required; additional healthcare, behavioral health, or human services education preferred. CPR/First Aid and other relevant certifications preferred. Experience Previous experience in healthcare, behavioral health, substance use treatment, or a related service setting preferred. Experience with patient scheduling, intake, electronic health records, or customer service preferred. Skills & Knowledge Strong communication, organization, and interpersonal skills with attention to detail. Ability to maintain confidentiality and interact professionally and respectfully with diverse populations. Basic knowledge of behavioral health/substance use services and electronic health record systems; ability to learn Care. Logic and ARCA-specific processes. Working Conditions Location: Primarily office-based at ARCA’s downtown location, 1430 Olive St., St. Louis, Missouri 63103. Hours: 40 hours per week, during regularly scheduled clinic hours. Some flexibility may be required based on clinic operations and patient needs. Physical Requirements: Ability to remain in a clinical office environment for extended periods, including sitting, standing, walking, and occasional lifting of office or clinical supplies. Assisted Recovery Centers of America LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.