MSP IT Helpdesk / System Administrator

This is a remote position. We are looking for an experienced MSP IT Helpdesk / System Administrator to provide technical support to end users and business clients in a Managed Services Provider (MSP) environment. This role involves direct customer contact, troubleshooting complex technical issues, managing escalations, and ensuring timely resolution of IT-related concerns.

Key Responsibilities

Provide Level 2/3 technical support through phone, email, remote access, and ticketing systems. Troubleshoot Microsoft 365, VoIP, Active Directory, Azure Entra ID, and network-related issues . Monitor and manage systems using NinjaRMM/NinjaOne and ConnectWise . Troubleshoot networking, VPN, DNS, DHCP, and connectivity issues.

Support and troubleshoot Fortinet FortiGate firewalls . Document issues, resolutions, and customer interactions accurately. Escalate complex issues when necessary and maintain professional customer communication.

Requirements

5+ years of experience in IT Support, Helpdesk, Systems Administration, or similar roles. Strong experience with Microsoft 365 and VoIP . Knowledge of Azure Entra ID and Active Directory . Experience working in an MSP environment is preferred. Familiarity with NinjaRMM/NinjaOne, ConnectWise, and FortiGate is a plus. Strong troubleshooting, communication, and customer-service skills.

Benefits

Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday. ​Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent. Performance-Based Salary Increase: Enjoy a raise after regularization. Annual Salary Adjustments: We recognize long-term commitment with yearly salary​ increases.

Employee Recognition: Be rewarded for your hard work with incentives and recognition. Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.