Customer Service Representative

ESSENTIAL FUNCTIONS/MAJOR DUTIES Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments. Sells treasurers’ checks, money orders, etc. Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.

Responds to and follows through on customer inquiries in a timely and professional manner. Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions. Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans.

Maintains an accurate cash drawer in accordance with balancing and cash handling standards. Produces accurate work documentation impacting other internal departments as well as external customers. Balances the vault and ATM machine(s). DUTIES SUPPORTING ESSENTIAL FUNCTIONS Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.

Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function. Maintains a working knowledge of all applicable software, systems and equipment. Participates as necessary to ensure that the offices’ daily responsibilities are met. Ensures supplies are replenished in a timely manner.

Promotes a positive team environment by exhibiting the Banks Core Values. Performs other duties as assigned. SCOPE OF POSITION General Scope: The nature of the work that is performed involves regular and recurring situations. The incumbent operates from specific and definite directions and instructions. The incumbent operates under moderate supervision.

Contacts: Contacts are normally made with others both inside and outside the Bank. Contacts frequently contain confidential/sensitive information necessitating discretion at all times.

MINIMUM QUALIFICATIONS

Exceptional customer service and interpersonal skills Ability to read, write and speak English effectively; effective communication skills Ability to perform basic math (add, subtract, multiply, divide) Proficient eye-hand coordination and manual dexterity Proficient ten-key skills and data entry skills Attention to detail and accuracy skills Ability to prioritize, organize and multi-task Ability to continually increase work speed while maintaining accuracy Ability to maintain use of discretion Ability to operate various office machines Knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products Ability to recognize customer product and services needs; basic sales skills Education and/or Experience: A high school diploma or equivalent required 6-12 months related experience normally preferred (Retail sales, customer service and cash handling) Completion of the Principles of Banking course between the first and third year of employment Working Conditions: Subject to frequent interruptions Subject to prolonged periods of time in a seated or standing position EOE Disability / Veterans