Front Desk Manager / Assistant General Manager

Front Desk Manager / Assistant General Manager Residence Inn by Marriott Anaheim Placentia/Fullerton, Placentia, CA Pay: $20.00–$28.00 per hour, depending on experience Residence Inn Anaheim Placentia/Fullerton is looking for an experienced, guest-focused leader to manage our front desk operations and support our General Manager in the hotel’s day-to-day management.

Responsibilities

Supervise, schedule, train and coach front desk associates Oversee check-in and check-out, reservations, and guest requests Resolve guest concerns and maintain high guest satisfaction scores Support Marriott Bonvoy recognition and Marriott brand standards Handle shift reports and daily audits Assist the General Manager with hotel operations and act as manager on duty when needed Requirements Residence Inn by Marriott experience required Previous supervisory experience in a hotel setting Full availability, including weekends, holidays, and morning, evening shifts and night audit.

Strong communication, problem-solving and leadership skills Experience with Marriott systems (e.g. FSPMS/Opera, GXP) required