FM Office Services Advisor (3 month FTC)

FM Office Services Advisor Location: Cheltenham, Gloucestershire The role: We’re looking for an organised and approachable FM Office Services Advisor to provide office services and facilities support across our Cheltenham sites. You’ll help ensure our workplaces are safe, efficient and welcoming, providing a range of front-of-house and administrative support including reception services, post and printing, facilities administration, contractor support and maintaining key facilities data.

Occasional travel between our Cheltenham sites will also be required.

Key responsibilities

Provide professional reception and front-of-house services, creating a welcoming experience for colleagues, visitors and contractors. Handle enquiries and support the day-to-day operation of the call management system. Support the administration of access cards, visitor and contractor badges and signing-in records. Process incoming and outgoing post and parcels, including arranging courier and Royal Mail services.

Provide document copying, scanning, binding and laminating support. Administer facilities work requests using Accruent. Support contractor and supplier management processes. Maintain waste management and utility consumption data, ensuring relevant records and documentation remain up to date. Support facilities finance processes, including raising purchase orders and matching and receipting invoices.

Maintain facilities systems, files and records across areas including waste, cleaning, catering, sustainability, driver risk, car hire and EV charging. Order stationery and maintain appropriate stock levels. Provide proactive administrative support to the wider facilities team. Your skills: Previous experience in an administrative role and confidence using a range of software packages.

Strong organisational and prioritisation skills, with the ability to manage multiple tasks and deadlines. Excellent attention to detail and a focus on data accuracy. Excellent written and verbal communication skills. A professional, approachable and customer-focused manner. Ability to work both independently and collaboratively as part of a team.

Working knowledge of Microsoft Word, Excel and Outlook. A basic understanding of health, safety and facilities compliance requirements. Reception or front-of-house experience would be beneficial. Experience using CAFM systems, such as Accruent, would be advantageous. Experience supporting supplier management processes would be beneficial.

A valid UK driving licence is required.