Front Office Coordinator

Description Be the face of compassionate care at a trusted, physician-owned urgent care clinic. For over 35 years, Burbank Urgent Care has proudly served the local community with convenient, cost-effective, and high-quality medical care. As an independent clinic, we offer a personal and patient-focused experience without the red tape of corporate healthcare.

We’re looking for a Front Office Coordinator to create a welcoming environment for our patients while keeping daily operations running smoothly and efficiently. What We’re Looking For High school diploma (required) Strong verbal, written, and interpersonal communication skills Professional phone presence and customer service skills Computer proficiency, including Microsoft Office and EMR/EHR systems Ability to multitask, stay organized, and manage patient flow Experience with insurance verification and payment collections preferred Belief in the importance of a positive patient experience Requirements As our Front Office Coordinator, you’ll play a key role in ensuring our patients have a smooth, supportive experience from the moment they walk in the door.

Responsibilities include

Handle patient inquiries and perform intake procedures Greet and assist all incoming patients Enter and verify all patient demographics and billing information at check-in Ensure patient paperwork is completed, scanned, and properly indexed into the system Answer and route incoming phone calls professionally Verify medical insurance coverage and perform insurance data entry Collect patient financial responsibility: co-pays, deductibles, co-insurance, balances, and self-pay fees Process encounters and balance co-payment collections daily Record payments and obtain signed statements/consents Direct patients to appropriate areas of the facility Maintain a clean, organized front desk and reception area