CRM & Payment Partnership Manager

Is this your next challenge in CRM? Work closely with the Yuu team to develop and execute CRM strategies and loyalty programmes that align with the brand's direction and goals. Identify and foster strategic partnerships with banks / e-wallet to drive business opportunities and generate excitement among customers. Analyse CRM and payment data to generate actionable insights, track key metrics and inform marketing strategies.

Work closely with the marketing team to leverage CRM and payment partnerships for campaign execution, A/B testing, and ROI measurement, ensuring partnerships enhance user acquisition and retention efforts. Stay on top of market trends and customer behaviours in Hong Kong, Macau and Mainland China to shape the busines and better meet the needs of both locals and tourists.

Collaborate with internal stakeholders and strategic partners to establish clear objectives, KPIs, and targets for promotional campaigns and projects. Do you have experience in FMCG/ Retail? Bachelor’s degree in Business Administration, Marketing or related disciplines Minimum of 8 years' relevant industry experience at sizeable organization Experience in Marketing and/or FMCG or retail industry is highly preferred Strong analytical skills and ability to digest data for valuable insights Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams Well-organized, enjoy working in fast paced organization Good command of both written and spoken English and Chinese

Mannings is the leading health and beauty chain in Hong Kong with over 300 stores, territory-wide. Our trusted reputation is based on Mannings’ commitment to improve customer health and personal care, leading to ten consecutive years of being voted “No. 1 Most Preferred Brand” in Hong Kong. Our culture is open and progressive – simply to achieve the best for our customers both externally and internally.

Applications are welcomed from high calibre individuals to join our growing team. DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.