Custom Cabinetry Project Manager

Village Handcrafted Cabinetry is a family owned and operated custom cabinetry company that has been in business for 3 decades. Our award-winning work, unsurpassed customer service and premium installation department distinguishes us from other builders and cabinet makers.

Position Summary

The Project Manager oversees installation projects from pre-installation review through final project close-out. This role coordinates communication between clients, Customer Service Representatives (CSR), Installation, Rework, Estimating, and leadership teams to ensure projects are completed on time, within scope, and to company quality standards.

The ideal candidate is organized, detail-oriented, and experienced in construction, cabinetry, or installation environments. They must be comfortable working both in the office and on active jobsites, solving problems in the field, managing documentation, and maintaining strong customer relationships.

Key Responsibilities include but are not limited to:

Project Coordination & Site Management:

• Schedule and conduct pre-installation, in-progress, service, and final walkthroughs.
• Verify jobsite readiness, identify installation obstacles, and document field conditions.
• Monitor installation progress and address jobsite issues as they arise.
• Coordinate project schedules, site visits, and travel efficiently.

Client & Team Communication

• Serve as the primary field liaison between clients, builders, installers, CSRs, rework teams, and management.
• Communicate project updates, punch-list items, approvals, pricing, and next steps clearly and professionally.
• Escalate schedule risks, quality concerns, or unresolved issues when necessary.

Documentation & Close-Out

• Create and manage work orders, rework folders, service documentation, and punch lists.
• Maintain accurate project records, including photos, measurements, notes, approvals, and status updates.
• Track open items through completion to ensure timely project close-out.

Problem Solving & Quality Control

• Identify installation defects, missing items, or scope changes and coordinate resolutions.
• Support rework and service teams by providing clear documentation and field details.
• Recommend improvements to processes, workflows, training, and installation practices.

Additional Support

• Assist with service calls and minor field resolutions when appropriate.
• Support development of procedures, checklists, and best practices related to project management and close-out.

Required Qualifications

• Valid driver's license with ability to travel regularly to jobsites.
• Experience in project coordination, construction, cabinetry, millwork, installation, or related fields.
• Knowledge of cabinetry installation methods, field measurements, hardware, and basic woodworking concepts.
• Ability to read and interpret shop drawings, installation plans, and project documents.
• Strong organizational and multitasking skills.
• Professional communication and customer service abilities.
• Proficiency with Microsoft Office and ability to learn company systems and scheduling tools.
• Ability to work independently, manage priorities, and follow through on commitments.

Preferred Qualifications

• Experience with installation close-out, punch-list management, warranty/service work, or rework coordination.
• Familiarity with change orders, service tickets, and customer-facing project communication.
• Ability to improve workflows, procedures, and documentation processes.

Core Competencies

• Project ownership and accountability
• Strong field problem-solving skills
• Professional customer communication
• Organization and attention to detail
• Team collaboration
• Commitment to quality and timely completion

Work Environment & Physical Requirements

• Work is performed in office, warehouse, residential, commercial, and active construction environments.
• Ability to stand, walk, bend, climb stairs, drive, and remain active for extended periods.
• Ability to lift up to 50 pounds safely when needed.
• Comfortable working around construction materials, tools, dust, uneven surfaces, and changing jobsite conditions.
• Must maintain professionalism, organization, and sound decision-making in fast-paced environments.

Expectations

• Must be able to handle multiple projects
• Participate in pre-site as well as lead post-site walk through and meetings. It is expected that employee will be on site at jobsite as needed and manage project so project timelines are met with limited interruptions.
• Review change orders and approve/ sign off on all job change orders.
• Complete final project walk-through and submit project close out report at conclusion of the project.
• Meet with client to complete post-project debrief.

Qualifications

• BA/BS in related field or 10+ years' previous relevant construction management experience
• Proficient in MS Word, Excel, Outlook, EMR (preferred by not required), Smartsheet's
• Ability to work in a fast-paced environment, be successful while working independently
• Ability to read blueprints/drawings and conduct accurate site measurements
• Ability to facilitate meetings and resolve conflicts in a positive manner
• Excellent customer service skills
• Must be self-motivated and committed to the highest level of professional development
• Ability to manage multiple projects and have good time management skills
• Detail oriented and must have an eye for attention