Assistant Manager

A5 to E1 Or P4 to P5/E1 Last two PMS rating 3 and above Min 2 years in the current role and 7 years of overall exp No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Administratively manage a team leaders and monitor their performance. Motivate and recognize team members through implementation of the company R & R programs.

Improve quality of service and increase client delight. Achieve service level and productivity targets for the team. Monitor and maintain quality of interaction with customers. Prepare and submit periodic reports. Prepare and maintain appropriate documentation as per ISO standards. Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.

Preparing monthly review to gauge individual and teams performance. Client interaction as and when required; incorporate feedback into the system. Give timely feedback with a view towards improving Operational and individual efficiency. Graduation