Facility Manager Assistant

Overview

Rising Star Resource Development Corporation (Rising Star) is a private nonprofit 501(c)(3) corporation and Social Enterprise. We are a supportive and integrated employer providing employment to persons with disabilities, individuals with barriers to employment and our veterans. We are a provider of contract services for Facility Support services and Temporary Staffing services to Federal, State and local governments, and to commercial businesses.

We are governed and credentialed at a State level through WorkQuest Texas and at a Federal level through the AbilityOne Commission. Job Skills / Requirements Position Summary Rising Star Corp is seeking a motivated, organized, and detail-oriented Assistant Facility Services Manager / Quality Assurance & Safety Coordinator to support daily operations across multiple commercial and government facilities.

This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment. The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while thriving in a fast-paced environment.

Candidates who are currently working in medium-large custodial organizations are encouraged to apply. This position manages 4 Field Supervisors.

Key Responsibilities

Operations & Customer Relations Respond to customer requests, questions, and complaints within a 2-4 hour response time. Conduct customer walk-throughs to evaluate service quality and address customer concerns. Develop and implement corrective action plans for ongoing service issues. Build and maintain positive relationships with customers through regular communication and Supply ordering, auditing, equipment inventory management.

Business Development assigned customer base. Operations Administration Review, verify, and assist with employee payroll. Create and coordinate schedules for specialty floor care and other project work. Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM. Update site logbooks annually and ensure required documentation remains current.

Monitor and approve supply orders while maintaining appropriate inventory levels. Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files. Quality Assurance Train, mentor, and provide ongoing guidance to field supervisors. Conduct semi-annual employee performance evaluations.

Perform routine quality control inspections at customer facilities. Prepare and distribute quality control reports to customers and supervisors. Ensure corrective actions are completed promptly and documented appropriately. Promote continuous improvement in service quality and operational efficiency. Safety Responsibilities Conduct quarterly employee safety meetings.

Maintain records of workplace accidents, incidents, and near-miss events. Ensure all employees complete required safety and compliance training. Train employees on company safety procedures, proper equipment usage, and contract scope of work.

Qualifications

Previous experience in janitorial operations, facilities management, quality assurance, or operations management preferred. Strong leadership and supervisory skills. Excellent customer service and conflict resolution abilities. Strong organizational and time management skills. Ability to prioritize multiple projects in a fast-paced environment.

Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus. Valid driver's license with the ability to travel between customer locations. Ability to work flexible hours, including occasional evenings and weekends, as business needs require.

Preferred Skills

Commercial janitorial industry experience. Experience managing multiple locations and field employees. Knowledge of quality assurance programs and safety compliance. Experience with payroll review, scheduling, inventory management, and employee training.

Compensation

& Benefits: Annual Salary: $54,000- $57,000 Other Allowance: $200/week travel budget This position will have access to a company mobile phone, laptop, and other technology as needed. Additional Information / Benefits Workers Compensation, Social Security Benefits and Unemployment Insurance. Rising Star is an Equal Opportunity Employer.

Benefits

Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays