Inside Sales Representative

Location: Phoenix, AZ Position Type: Full-Time (Hourly, Non-Exempt) Compensation: $55,000-$75,000 annually (hourly equivalent) + bonus eligibility

ABOUT WINSTON WATER COOLER

Winston Water Cooler is a leading plumbing supply distributor serving contractors and trade professionals across the region. Our inside sales team plays a critical role in keeping jobs moving by handling customer needs quickly, accurately, and with a high level of responsiveness.

Our Phoenix branch is looking to strengthen its team with high-performing inside sales professionals who can operate at a fast pace and make an immediate impact.

ABOUT THE ROLE

This is a fast-paced inside sales role focused on handling customer demand, supporting outside sales, and driving order accuracy and efficiency.

You’ll be responsible for managing inbound calls, preparing quotes, processing orders, and supporting customers from initial request through delivery. This role requires urgency, attention to detail, and the ability to manage multiple priorities at once.

We’re looking for someone who can step in, take ownership, and raise the level of performance on the team.

KEY RESPONSIBILITIES

Handle inbound customer calls, emails, and walk-in support

Provide accurate pricing, product information, and availability

Prepare and process quotes and sales orders efficiently

Support outside sales with quoting, order tracking, and follow-ups

Monitor order status, backorders, and delivery timelines

Resolve customer issues and process returns as needed

Identify opportunities to upsell and expand customer relationships

Coordinate with warehouse and operations teams to ensure accuracy and fulfillment

WHAT WE’RE LOOKING FOR

At least 1+ year of inside sales, counter sales, or customer-facing experience in plumbing, HVAC, industrial, or building materials

Ability to handle a high volume of work with speed and accuracy

Strong communication and customer service skills

Detail-oriented with strong follow-through

Comfortable working in a fast-paced, team-driven environment

Experience with Epicor Eclipse is a plus

WHAT SUCCESS LOOKS LIKE

Fast, accurate order and quote processing

Strong responsiveness to customers and teammates

Ability to manage multiple requests without dropping details

Contribution to team performance and customer satisfaction

Consistent, reliable execution day-to-day

WHY WINSTON WATER COOLER

Competitive hourly compensation equivalent to $55k-$75k annually

Bonus opportunity tied to performance

Stable, growing company

Opportunity to develop into higher-level inside or outside sales roles

Team-oriented, high-energy work environment

If you’re someone who works with urgency, takes ownership, and wants to be part of a high-performing team, we’d like to talk.