Information Technology Specialist

This position is located in the United States Fire Administration, Emmitsburg, Maryland. The ideal candidate for this position is detail oriented with experience overseeing Information Technology (IT) strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Ability to successfully carry out IT duties within a team environment and responsible for a wide variety of planning and project management tasks.

What will I do in this position if hired? In this position, you will Information Technology Specialist. Typical assignments include: Coordinating and executing tasks and operations to maintain a stable IT environment and achieve low impact to end users. Reviewing and identifying procedural problems/solutions within the IT arena, creating a process of continuous improvement to the customer experience.

Understanding various IT systems which are tracked daily for performance and customer access, troubleshoot issues as they arise. Working with IT and FEMA Teams to identify new equipment and software purchases following the approved protocol. Supporting program office with data calls, weekly/monthly/annual reports, and participate in team meetings.

What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.

All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Promotion Potential : Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.

The qualification requirements listed below must be met by the closing date of this announcement. Individual Occupational Requirement You must have IT-related experience demonstrating each of the competencies listed below : Attention to Detail

• Is thorough when performing work and conscientious about attending to detail. Customer Service
• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making
• Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management
• Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills
• Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication
• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork
• Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence
• Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND in addition to meeting the above competencies, you must also meet the specialized experience and time in grade for the General Schedule (GS) listed below in order to be found qualified for the position. GS-11: To qualify for this position at the GS-11 level, you must possess one full year of specialized experience equivalent to at least the GS-9 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Planning, organizing, developing, and evaluating IT requirements and providing feedback on the efficiency and effectiveness of operations; and Formulating recommendations to modify procedures and practices to improve the effectiveness of IT Services; and Creating and assessing qualitative and quantitative reports using various electronic programs. OR Education Substitution: Have successfully completed 3 full years of progressively higher-level graduate education leading to a Ph.D degree in a related field. or LL.B., if related OR Have a combination or both Specialized experience and education as listed above. GS-12: To qualify for this position at the GS-12 level, you must possess one full year of specialized experience equivalent to at least the GS-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Troubleshooting problems and coordinate with technical support of deployed applications; and Evaluating findings and determine operations involved, types of equipment, and determine the procedural changes. Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Please limit your resume to two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Are you qualifying based on your work experience?

Qualifications

are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder . If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience).

Federal experience/positions must also include the grade level, occupational series and dates in which you held each grade level. Are you a current or former FEMA Reservist/DAE employee? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.

Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified." Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.

g., Peace Corps, Ameri. Corps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards

Are you qualifying under Veterans Employment Opportunities Act (VEOA)? To be eligible for a VEOA appointment, the veteran must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

(Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets .) Are you qualifying under Interagency Career Transition Assistance Program (ICTAP/CTAP) Eligibles? If you have never worked for the federal government, you are not ICTAP/CTAP eligible. View information about ICTAP/CTAP eligibility on OPM's Career Transition Resources website.

In addition, you must submit the supporting documents listed under the required documents section of this announcement. Well-Qualified is defined as those applicants who are rated with a minimum score of 80.00 for this position. Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.

103(b)(3). Positive Education Requirement: This position has a positive education requirement, as outlined in the "requirements "section. You must submit a copy of your transcripts (unofficial are acceptable) with your online application. Once selected and prior to appointment, applicants must provide official college transcripts.

Education

This position permits applicants to qualify based on education (or a combination of education and experience), as outlined in the "requirements" section. If you are using education to qualify, you must submit a copy of your transcripts (unofficial are acceptable) with your online application. Once selected and prior to appointment, applicants must provide official college transcripts.

Education

completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.

S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. Visit the Department of Education's Recognition of Foreign Qualifications for more information.