On-Call Reservations Agent - Reservations (CTFO)

What you will also have already accomplished:

• Ideally candidate should have a minimum 2 years work experience as Reservation Agent, Front Office
• Good problem solving, administrative and interpersonal skills are a must Description of Responsibilities Baha Mar’s Reservations Agent will be responsible for assisting with managing the Reservations department, while delivering exceptional customer service in line with the brand standards.

Responsibilities

• Provide dynamic services to ensure guests are “wowed” by Baha Mar ’s hospitality
• Sell accommodations and experiences and personalize the reservations experience to match the desires of each guest
• Determine guests’ desires and satisfy them by actively listening and asking questions
• Answer all questions and resolve any guest complaints in a timely, friendly and professional manner
• Process all reservations, changes, cancellations and accurately communicate the information to the hotel
• Uphold the highest standards of courtesy and conduct exceeding expectations
• Work closely with Front Desk, Casino Marketing and Sales teams
• Communicate to appropriate departments all pertinent information related to VIPs and other key guests
• Suggest new techniques of service for maximum guest satisfaction at minimum operating costs
• Total compliance with Baha Mar’s standards of operation
• Proactively support all hotel reservation center tactics, always adhering to company policies
• Recommend tactics to consolidate and streamline reservation center operations
• Ensure seamless flow of information between management teams
• Stay current on hospitality best practices and industry trends
• Perform other duties as assigned