Ingeniero NOC – SonicWall | Infraestructura & Soporte TI 1889

This is a remote position. Are you experienced in IT infrastructure support, troubleshooting, and SonicWall ? We are looking for a NOC Engineer with strong analytical skills, a customer-focused mindset, and hands-on experience resolving technical issues across client IT environments. In this role, you will monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments , while providing direct customer support and assisting Tier 1 engineers.

Responsibilities

Provide technical support to customers via phone, email, and ticketing systems. Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments . Administer and support SonicWall physical and virtual appliances . Perform root cause analysis and troubleshoot recurring IT issues.

Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions . Support server environments and virtualization solutions . Respond to system-generated alerts and service requests. Provide technical support and escalation assistance to Tier 1 engineers. Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system.

Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics .

Requirements

2+ years of IT experience , preferably in NOC, IT infrastructure, or technical support environments. Hands-on experience with SonicWall physical and/or virtual appliances . Experience with Microsoft Online Services / Microsoft 365 . Strong knowledge of IT infrastructure, networking, and troubleshooting . Experience supporting server hardware and software .

Knowledge or experience with virtualization solutions . Experience with Backup and Disaster Recovery (BDR) solutions. Experience working with ticketing systems and providing direct customer support . Strong communication, analytical, and problem-solving skills. Ability to manage multiple incidents and priorities independently in a fast-paced environment.

⭐ Nice to Have Certifications or additional knowledge in SonicWall, Cisco, VMware, Microsoft Server, Microsoft 365, CompTIA A+, or CompTIA Network+ . If you have strong infrastructure troubleshooting skills and hands-on SonicWall experience , we’d love to hear from you!